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Questions recently asked by WiseCleaner_admin

Wise Folder Hider 4 Giveaway
655 days ago, last commented by AAA1992
6
Wise Folder Hider Pro Giveaway Event
923 days ago, last commented by hollis
1
Wise Care 365 Pro Giveaway Event
945 days ago, last commented by braz68
58
What is your favorite section of Euask?5
1005 days ago, last commented by abdelrahman
13
Feedback about Windows 10 & WiseCleaner Products incompatible.
1095 days ago, last commented by harpo01
4
Any suggestions of changing a new title for Euask?REWARD $10
1161 days ago, last commented by abusnich
58
OneDrive, Dropbox, Google Drive, Box and iCloud, which is your favorite?5
1202 days ago, last commented by 26011995
17
Would you like to teach or learn a foreign language? Which one?
1196 days ago, last commented by River
22
Do you know how to downgrade from Windows 10 to an older versionREWARD $4
1208 days ago, last commented by milmil
13
Intel(R) Ethernet Connection I218-LM√ answered
1497 days ago
7
Windows Update Error Code 80072F78, 80090305, or 8009033F√ answered
1515 days ago
6
Windows Update Error Code 80004002√ answered
1515 days ago
6
Windows Update Error Code 80246007√ answered
1515 days ago
8
Windows Update Error Code 80070003√ answered
1515 days ago
3
Windows Update Error Code 80070002√ answered
1515 days ago, last commented by josh92
3
Windows Update Error Code 8024200D√ answered
1515 days ago
4
Windows Update Error Code 800B0100√ answered
1515 days ago, last commented by ScarXL
3
Windows Update Error Code 80070005√ answered
1515 days ago, last commented by nvsoftwares
3

Answers recently replied by WiseCleaner_admin

replied the topic Avira considering Wise cleaner products as Suspicious created by arkazmi123

Please give us a screenshot of it.
Thanks

73 days ago
replied the topic Wise Registry Cleaner 9 created by Luca_Balboni

Wise registry cleaner only has icon mode.

79 days ago
replied the topic How to contact Euask support? created by CoolCat

What is your problem?

80 days ago
replied the topic Trouve plus ma clés created by stephanebooby

Please send your problem to support@wisecleaner.com

88 days ago
replied the topic Registration???????? created by tcrw2

Which product?

91 days ago
replied the topic What was that ? Just I login. created by chubuf4

Thanks for your feedback.
Don't worry about it, we will fix it soon.

118 days ago
replied the topic Protect my passwords from wise created by johndouglas

1, If you don't know the meaning of Cache, cookies and so on, just use default settings, do not change the status.
If you tick a item means you want to remove/clean it.
Do not tick "Saved Password" and "Cookies" unless you real want to clean it.
2, Wise Registry Cleaner cannot affect browser saved passwords, but I recommend you just use default settings.
3, Registered user means Paid user, both wise registry cleaner and wise care 365 have Pro version.

129 days ago
replied the topic Protect my passwords from wise created by johndouglas

Any of wisecleaner product won't clean browser password automatically unless you choose it.
Privacy Eraser just remove browsing history (recent opened files, images, and so on). and it is only for registered user.
In Common Cleaner, browser saved password is unchecked by default.

130 days ago
replied the topic My protection i got is not created by josekinta

Please tell us more details about your problem.
Which product? What is the error message?

130 days ago
replied the topic Wise Care Anti Malware Exclusion List Not Working created by njrich

@njrich Which version did you use? I did some tests using v2.15, it work ed well. If I restore a file from quarantine list, wise anti malware add it to trust list automatically, and don't alarm it again.
If you can, please send me the file that wise anti malware always detect it as threat even though you added it in trust list.

132 days ago
replied the topic Wise Care Anti Malware Exclusion List Not Working created by njrich

Can you tell me the name of the program? we need to test it.
Thanks.

133 days ago
replied the topic Software Paths Not Cleaned with Wise Registry created by learningmore

Click a item you want to check, it will display more details.
By the way, wise registry cleaner can auto backup registry before you fix them.

137 days ago
replied the topic Software Paths Not Cleaned with Wise Registry created by learningmore

Please make sure these 181 items have been selected before you click Fix button.

138 days ago
replied the topic Giveaway setup not working created by alidarkstone

@alidarkstone
1, Giveaway website will rebuild the installation file, you need to install it on available date, else you cannot run the installation file any more.
2, As you see in PCProfessionale.html, it is end.

140 days ago
replied the topic Starting the Engine of Wise Anti-Malware created by tavi_i_tonica

Please send C:\Program Files\Wise\Wise Anti Malware\svr.log to us

143 days ago
replied the topic I didn't receive reward from Euask created by Aguru

Sorry for it.
We may missed your message.
Please check your account.

146 days ago
replied the topic Where did Wise Care 365 Pro Go??? created by 7pharman

Hi, there are 2 possible reasons can cause this problem after auto-update.

1, Real-time backup program protect wise care 365 folder, cause auto-update failed. E.g., carbonite backup.

If you have similar program/services, please temporary disable backup, then run wise care 365 and update to the latest.

2, other security programs erroneous delete wise care 365 file. Generally it will pop up a message to let you know it.

You can reinstall wise care 365 to fix this problem.

150 days ago
replied the topic Wise Anti Malware Pro created by limtengyong

Hi, sorry for it.

When you get “Engine failed to start” issue, please close Wise Anti Malware main window, open Windows Task Manager, click Services tab, find WiseAntiMalwareService, right click on it and select Restart. Then open Wise Anti Malware to check.

Or, you can try to uninstall current files and reboot system, then reinstall wise anti malware.

If above operation doesn't work, please open Wise Anti Malware folder, send svr.log to us.
C:\Program Files\Wise\Wise Anti Malware\svr.log

157 days ago
replied the topic Hidden folders hidden created by kalash

HI,
As I know wise folder hider cannot hide itself.
You can try to reinstall wise folder hider.

175 days ago
replied the topic Computer format problem created by Moonchulhwan

Hi,
If you have format the drive which stored hidden files, even you reinstall wise folder hider you cannot find these hidden files.
You can download wise folder hider v1.33 to try
http://www.wisecleaner.com/soft/oldwfh/WFHSetup1.33.exe

179 days ago
>> More answers replied by WiseCleaner_admin
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