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Virtualization issue Windows 10 Insider build. Reward $1
Created by cmickler, 437 days ago, 1602 views

I am using a Dell Inspirion 15-3552 with Windows 10 Skip Ahead builds and since the previous update to the one I have now (build 17618) when I have Virtualization enabled in UEFI settings my mouse cursor fails to appear after the Lock Screen and the wireless mouse I have connected is completely disabled. Everything works as it should if Virtualization is disabled but then my computer runs noticeably slower than with Virtualization enabled
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CoolCat436 days ago


Install Windows updates

Reinstall Hyper-v Integration Services

Update USB controller drivers

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ha14436 days ago


How to Turn On or Off Fast Startup in Windows 10
Turn off Fast Startup in Windows 10

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cmickler436 days ago

Thanks for the response. I already have the latest Windows 10 Insider build and have updated all drivers. I don't have Hyper-V Integration Services available as I have Windows 10 Home edition which isn't compatible with Hyper-V Services. What happened was that I received an update for the CPU and Video Processor from Intel and after that the cursor and mouse stopped working. I can't remove that particular update but when I disable Virtualization the mouse works again. I have contacted Dell, Intel and Microsoft about the issue to no avail. I haven't been able to find any answers anywhere to this particular issue. I'll keep trying though, perhaps there's an answer somewhere.

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CoolCat436 days ago


Have you tried to rollback CPU and video drivers from the device manager?

Perform a System Restore, maybe it'll help.

I haven't found more information about this problem either, seems it's an incomplete update or a bug. Anyway the only advice I can give is to disable Virtualization for now and wait while developers fix it.

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cmickler427 days ago

I can enable Virtualization through UEFI settings but when I do it disables my wireless and integrated mouses. I have no cursor visible and the wireless mouse is dead. With Virtualization turned off all works correctly. The issue is that i should be able to use Virtualization without it affecting my mouse or cursor, and the laptop runs slower with Virtualization disabled as that affects the integration of the two processor cores in my CPU.

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richardparkar331405 days ago

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UncleXNL326 days ago

That is very strange it must be a software problem then, could be anything. Since hardware Virtualization uses the CPU HyperVisor layer, this slows down the CPU a little, so if things go faster if you turn it on, you computer might be configured for using the layer some-how, there is millions of possibilities for different configuration. 1 thing is SURE Virtualization makes the CPU a bit slower, keep that in mind while you try fix the problem!

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princerahul120193 days ago

Great post for those who are interested in this sphere all necessary information is well-explained.

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